Thursday, February 19, 2009

Difference between customer service and sales

There are many people in sales that don't do sales - they do customer service.

The difference between customer service and sales is...

Customer service is giving them something they want.

Sales is getting them to want something you've got.

- Jeffrey Hansler


  1. And in real estate...customer service nets the sale...
    At least that's how I feel!

  2. Customer service is vital for building a strong relation to promote the business and increase the profit of an organization. Research has shown that the impact of a good customer service experience can lead to a higher profits..Many companies have proven that it may boost and increased business sales.
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