Thursday, April 16, 2009

Powerful Words: Can you help me?

Fargo has flooding. The meeting is canceled. The problem is my ticket says LOS ANGELES-DENVER DENVER-FARGO then FARGO-CHICAGO CHICAGO-PITTSBURGH.

I talked to the AMEX, the booking travel agency, and they said they'd have to issue new tickets and that'll cost money.

At the counter of United Airlines, 'Can you help me?' and bingo. Reticketed to Pittsburgh with efficiency and a smile. What else would you want? Many thanks. Special thanks sent to United for the assitance and courtesy of the agent.

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